Shipping Policy
Tax and Duties Payment for Overseas Orders
Shipping fees do not include import tax and duties. Your country's import tax and duty fee will be borne by you (customer).
Custom tax and duty related fees are charged by the recipient's local government and fully paid to the recipient's local government. This is not a fee collected or retained by SoyCraft.
Please ensure your contact number is accurate in the event that your local authorities need to contact you with regards to import related duty and tax.
In the event the recipient is uncontactable after 2 delivery attempts, the courier company will return the package to Singapore. Should the package be returned to Singapore due to failed delivery attempts at destination, the courier company will apply a redelivery fee (chargeable to recipient) to resend the package from Singapore to destination.
Shipping Policy
- Orders (ready stock items) are packed and shipped out within 2-3 working days. Our working days are Mondays to Fridays (except public holidays).
- For Singapore orders, you will receive your package 5-7 working days after you have placed your order.
- We ship with Shippit. You will receive an email with your tracking link once your order is sent, so please provide an accurate email address.
- Free delivery is based on the final amount payable, i.e. after deduction of vouchers, discounts and store credits.
- We do not offer local meetups, unless otherwise stated.
Singapore:
| Standard Local Courier (5-7 working days) for orders SGD 80 and above | Free |
| Standard Local Courier (5-7 working days) for orders below SGD 80 | SGD 5 |
| Express delivery | Please contact us at hello@soycraft.co or via Instagram DM before ordering. Subject to availability; fee quoted separately. |
International:
| International Air Shipping | Shipping fees are calculated at checkout based on your destination and the weight of your order. There is no free shipping for international orders. In the event of a significant shortfall, we will reach out to you for a shipping top-up. |
| (For new cities we have not shipped to before, we may charge a base shipping rate at checkout first. Upon accurate quotation from the international courier company, we will inform you of the updated shipping fee, should a top-up be required.) |
Receiving of Package
Should you choose to inform the delivery personnel to leave your parcel unattended upon delivery (i.e. leave at the doorstep or riser), we bear NO responsibility for any loss of and/or damage to your item(s).
Change of Shipping Address
If you have made a mistake in your shipping address, kindly email hello@soycraft.co within 2 hours of placing your order. Please indicate 'CHANGE OF ADDRESS' as the email subject and provide your full name, order number and corrected shipping address.