Shipping Policy

  • Orders (ready stock items) are packed and shipped out within 2-3 working days. Our working days are Mondays – Fridays (Except Public Holidays).
  • For Singapore orders, you will receive your package 5-7 working days after you have placed your order. 
  • We will send an email to notify you when the item(s) is sent; it is therefore important to provide an accurate email address.
  • Please note that free deliveries entitlement are based on the final amount payable i.e. after deduction of vouchers, discounts and store credits.
  • We do not offer local meetups, unless otherwise stated.

Singapore:

Standard Local Courier (5-7 working days) for orders above SGD 80
Free
Standard Local Courier (5-7 working days) for orders below SGD 80 SGD 5
Express Local Courier (Next day delivery) SGD 18


Malaysia:

Standard International Shipping (7 to 14 working days) for orders above SGD 300 
Free
Standard International Shipping (7 to 14 working days) for orders below SGD 300 
SGD 20

 
Rest of the World:

International Air Shipping for orders above SGD 450  Free
International Air Shipping Reflected on your checkout page

 
Enjoy free international air shipping for orders > SGD 450 (around USD 345). Get your fellow paw-mum or paw-dad to join in your order to enjoy free international air shipping!

Tax and Duties Payment for Overseas Order

Courier fees do not include import tax and duties. We regret to inform that your country's import tax and duty fee will be borne by you (customer). 

Custom tax and duty related fee is charged by recipient's local government and fully paid to recipient's local government

Please ensure your contact number is accurate in the event that your local authorities need to contact you with regards to import related duty and tax. 

In the event recipient is uncontactable after multiple attempts, the courier company will return the package back to Singapore. A redelivery fee will be charged should we need to resend the package overseas again. 

Receiving of Package

Should you choose to inform the delivery personnel to leave your parcel unattended upon delivery (ie. leave at the doorstep or riser), we bear NO responsibilities for any lost and/or damages to your item(s).

Change of Shipping Address

If you have made a mistake in your shipping address, kindly email hello@soycraft.co within 2 hours of placing your order. Please indicate 'CHANGE OF ADDRESS' as the email subject and provide your full name, order number and corrected shipping address.