Shipping policy
Shipping Policy
- Orders are packed and shipped out within 2 working days. Our working days are Mondays – Fridays (Except Public Holidays).
- We will send an email to notify you when the item(s) is sent; it is therefore important to provide an accurate email address.
- Please note that free deliveries entitlement are based on the final amount payable i.e. after deduction of vouchers, discounts and store credits.
- We do not offer local meetups, unless otherwise stated.
For Singapore orders:
|
Standard Local Courier (4-5 working days) for orders above SGD 100
|
Free |
| Standard Local Courier (4-5 working days) for orders below SGD 100 | SGD 5 |
| Express Local Courier (Next day delivery) | SGD 18 |
For International orders:
We ship internationally.
| Overseas Airmail (10-20 working days) for orders above SGD 400 | Free |
| Express International Air Shipping | Reflected on your checkout page |
Do note that standard overseas airmail takes about 10-20 working days, depending on each individual destination. Alternatively, you may opt for express air shipping. International shipping fee will be reflected on your checkout page.
Tax and Duties Payment for Overseas Order
Our courier fees do not include import tax and duties, we regret to inform that your country's import tax and duties will be borne by you (customer).
Receiving of Package
Should you choose to inform the delivery personnel to leave your parcel unattended upon delivery (ie. leave at the doorstep or riser), we bear NO responsibilities for any lost and/or damages to your item(s).
Change of Shipping Address
If you have made a mistake in your shipping address, kindly email hello@soycraft.co within 2 hours of placing your order. Please indicate 'CHANGE OF ADDRESS' as the email subject and provide your full name, order number and corrected shipping address.